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    Returns
    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return or refund, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.  

    Additional non-returnable items:
    Gift cards, Sale items, Discounted items

    To complete your return, we require a receipt or proof of purchase.

    Exchanges (if applicable)

    We will replace items in cases of manufacturing defects with no additional shipping charges to you. Please send us an email at swaddle@oliverpluskit.com if you need a replacement for a defective or damaged product.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.

    Late or missing refunds (if applicable)

    • If you haven’t received a refund yet, first check your bank account again.
    • Contact your credit card company, it may take some time before your refund is officially posted.
    • Next contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at swaddle@oliverpluskit.com.


    Sale items (if applicable)
    Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping

    If you are looking to return or exchange your product, please contact us for details and shipping instructions.

    You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.  If you would prefer an exchange, you are responsible for paying the shipping on the exchanged item except in cases of manufacturer's defect.  

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    When returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.